Before you buy a product from our online store, carefully read the following Terms and Conditions. Use of the online store constitutes your unconditional acceptance of these terms.


When describing our products on the Website, we try to be as accurate as possible. However, it cannot be ruled out that the features or price or other content related to the products sold through the online store are always accurate, complete, reliable, up to date or that they do not contain errors that cannot be predicted or have occurred Involuntarily.

The prices listed on the products include the respective VAT and do not include shipping costs. The total amount of your order corresponds to the cost of the ordered products including VAT and shipping and payment costs, as defined in the Shipping Methods and Costs.


Our company will inform about the non-availability of the products with a corresponding indication next to the unavailable product. Our company reserves the right to inform you in case of subsequent (after placing an order on your behalf) non-availability of a product. In this case, you can cancel the entire order or consent to the execution of the order for the available products.


If you wish to purchase a product we recommend that you create an account with us. All information you provide is managed in accordance with the Privacy Policy. By entering any information on the Site, you represent that:

(a) you are over 18 years of age,

(b) you use your true identity,

(c) you provide only true information

You will be responsible for any action that takes place through your account or password and We take no responsibility for any loss or damage caused by your inability to comply with these obligations.

If you wish to cancel a username or password or if you notice any loss, theft or unauthorized use of a username or password, please notify us immediately.

As a registered member you will receive exclusive privileges available only by purchasing online such as:

(a) Exclusive Offers reserved only to our registered members,

(b) Notification of Altheae news via email,

(c) Order History that allows you to check Information on your previous orders and their status. In order to consult your order history you should visit the ‘My Account’ section as a registered user and select ‘Orders’.

You can unsubscribe at any time from any of the services provided to you or from receiving emails from us.


Select the product and the quantity you want, add it to your cart and then follow the instructions for payment and completion of your order. Upon completion, a confirmation page will appear and you will be provided with your order number. You will also receive a confirmation email. If the confirmation message is not received within 24 hours of submitting your order, please contact us via email.

To track the progress of your order, create or log in to your account. In the menu ‘Your orders’ you will see the list of all purchases and their status.


You have the right to cancel your order at any time before shipment, free of charge. In this case, please inform us in time by phone (+30 2241074384) or e-mail ([email protected]).

We will make a replacement or full refund only in case of defective products or delivery of products different from those ordered and if you inform us within 7 days of receipt of the goods, in order to make arrangements for their free return.

All products must be accompanied by a copy of the original receipt and returned to the address of our headquarters: Sikagou 5 Agios Ierotheos / Delou 29 & Ethnikis Antistaseos, Peristeri.

Please note that we can not proceed with product changes or refunds for any opened and used products or products that do not present quality problems. The company disclaims any responsibility for product defect or failure in cases due to normal wear, misuse or abuse, improper product selection or incorrect application.

In case your order is not received by you for any reason it will be deducted from the amount that will be refunded to you the amount of shipping costs of the order to you.


Altheae to the extent permitted by applicable law, refuses to provide any warranty as to the completeness, correctness, timeliness, commerciality, non-infringement or suitability of the content of the website or any use for any purpose. You agree that the use of the website is at your own risk and that you assume full responsibility for any costs in case of need to repair or repair any equipment you use in order to use the website. We do not guarantee the proper use of the website, nor that it is free of viruses or other harmful elements nor the accuracy, reliability, updating, quality, execution or suitability of it and its content. We disclaim warranties of any kind, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose with respect to the products and services posted on the Website and any liability for product defects or failures, non-compliance with any Or poor application, to the extent always permitted by applicable law. Under no circumstances will we be liable for any damages arising out of or relating to the Website or the content, products or services available or posted on it. The only compensation resulting from or related to any product or service posted or purchased from or through the Website is limited to the refund of the amount corresponding to the purchase price paid for that product or service.